has more than 20 years of experience with call center program and process improvement projects including program design, delivery and cross-functional team management.
His contributions have created business process efficiencies and increased productivity and thousands of dollars in revenue and cost saving for tier 1 organization like IBM and other national and global clients. His proficiency includes workflow excellence, customer management, technical writing and cross-functional leadership.
Prior to joining MirGroup, he has assisted national and global clients in various industries to make necessary transformational change in their process, technology upgrades and individual and team performance measurement.
Sarfraz holds Masters in Business Management and Bachelors in Chemistry from University of Udaipur, India Currently he resides in Allen, Texas, with his wife and daughter. He enjoys learning and contributing to different cultures, people and society through networking and traveling.